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OG18官方指南,建议同学们刷3遍。第一遍做题了解题型和考点,第二遍精刷,第三遍集中解决疑难问题。建议考生第一遍刷题采用官方正版纸质书籍,若遇到疑难问题,欢迎在此专区查阅解析,提供解析,参与题目讨论,与所有考生一起解决疑难问题。
阅读RC-15448 (第2/3题) Time Cost00:00
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该题平均耗时:2m5s,平均正确率:71.8%

建议使用官方纸质指南,查看对照完整题目

In their study of whether offering a guarantee of service quality will encourage customers to visit a particular restaurant, Tucci and Talaga have found that the effect of such guarantees is mixed. For higher-priced restaurants, there is some evidence that offering a guarantee increases the likelihood of customer selection, probably reflecting the greater financial commitment involved in choosing an expensive restaurant. For lower-priced restaurants,where one expects less assiduous service, Tucci and Talaga found that a guarantee could actually have a negative effect: a potential customer might think that a restaurant offering a guarantee is worried about its service. Moreover, since customers understand a restaurant’s product and know what to anticipate in terms of service, they are empowered to question its quality. This is not generally true in the case of skilled activities such as electrical work, where, consequently, a guarantee might have greater customer appeal.

For restaurants generally, the main benefit of a service guarantee probably lies not so much in customer appeal as in managing and motivating staff.Staff members would know what service standards are expected of them and also know that the success of the business relies on their adhering to those standards. Additionally, guarantees provide some basis for defining the skills needed for successful service in areas traditionally regarded as unskilled, such as waiting tables.

【OG20-P400-465题】

It can be inferred that the author of the passage would agree with which of the following statements about the appeal of service guarantees to customers?

  • 分析A选项
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  • 分析B选项
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  • 分析C选项
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  • 分析D选项
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  • 分析E选项
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当前版本由 百香果蜂蜜茶 更新于2017-08-10 11:56:24 感谢由 百香果蜂蜜茶 对此题目的解答所做出的贡献。

从题干中的infer可以看出这是一道推论题,正确答案是C。 A选项,Such guarantees are likely to be somewhat more appealing to customers,说更加吸引顾客,说反了。 B选项,同A一样说是更加吸引顾客,反了,排除。 C,正确。 D选项,a service guarantee is not likely to be very appealing过分无依据推理,是吸引力变弱,而不是不再是一个吸引了。 E选项,过分无依据推理,错误。




题目讨论 5条评论)

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    一只大鲨鱼

    答案E选项解析错的,应该是把低层次店的理论按到高层次店了,犯了张冠李戴的错误
    0 0 回复 2020-03-18 10:12:10
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    Joyce L

    appeal 有吸引力,申述,呼吁;和投诉不是一回事
    0 0 回复 2019-08-10 01:12:22
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    卢不图

    题目是appeal to customers定位与第一段的2/3/4层次
    A other business未提及,且为无关比较
    B 注意到anticipate定位第一段第4个层次 ,原文是 they are empowered to question its quality,质疑,而不是more appealing,与原文逻辑相反
    C  customers understand(knowledge) a restaurant’s(business) product and know what to anticipate in terms of service,第一段第4层次,原文的同一转换
    D 看到high level of financial commitment,定位第一段第2层次,原文 increases the likelihood of customer selection, 选项is not likely to be very appealing,逻辑反
    E 看到customers think that a business is worried about its service.定位第一段4层次,但是这是承接lower-priced restaurants,where one expects less assiduous service,顾客不期待刻苦的服务,选项 where customers expect a high level of customer service,逻辑相反。
    1 0 回复 2018-12-16 16:25:18
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      王毅峰回复 卢不图

      文中有提到other business, 比如 skilled activities such as electrical work, A可能涉及未提及(无关比较),但也有逻辑相反的问题。

      0 0 回复 2020-02-04 12:39:38

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    桃太郎西红柿

    虽然是推理题,但是不妨从主旨和细节两个方面来切入进而做出综合判断。
    主旨:作者开篇question这个guarantee的作用,即有时候是less appealing的(题干问的是作者agree的内容,从而排掉A,B)
    细节定位:Moreover, since customers understand a restaurant’s product and know what to anticipate in terms of service, they are empowered to question its quality. 
    
    understand a restaurant’s product and know what to anticipate in terms of service=C中的are knowledgeable about a business’s product or service.没有违背原文,选C
    
    D说反了,E用便宜的店来说贵的店
    0 0 回复 2017-10-20 11:51:55
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    百香果蜂蜜茶

    从题干中的infer可以看出这是一道推论题,正确答案是C。
    A选项,Such guarantees are likely to be somewhat more appealing to customers,说更加吸引顾客,说反了。
    B选项,同A一样说是更加吸引顾客,反了,排除。
    C,正确。
    D选项,a service guarantee is not likely to be very appealing过分无依据推理,是吸引力变弱,而不是不再是一个吸引了。
    E选项,过分无依据推理,错误。
    0 0 回复 2017-08-10 11:49:31
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